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Types of personalization/ what is offered?

Types of personalization/ what is offered?. We currently offer the ability to add text (10 characters) in multiple orientations on 30+ of our phone models. This is available for 6+ of our top-selling colours! Keep an eye out for new colours and featu

What is the Warranty?

What is the Warranty?. These cases have the same warranty as any of our other printed cases. At Pela, we have a "Compost in the ground, and not in your hands" commitment for every one of our cases! If anything happens to your phone case within 1-year

Do you accept returns?

Do you accept returns?. If there is an issue with the item you purchased, we will gladly replace it at no cost. We now offer a 30-day return window for personalized If there is an issue with your order, please contact us at [email protected]. Our wo

Processing Time

Processing Time. Your order's production time will range between 2-7 days. Then, we'll dispatch your order using the shipping option you chose.

Availability/ International order

Availability/ International order. We now offer personalized orders to the US, Canada, the EU, and the UK. In the UK, there is a 10 GBP charge, and in the EU, a 10 Euro charge applies.

How to add personalization?

How to add personalization?. If a case is applicable for personalization, there will be a "Personalize" button on the product or collection page of the corresponding case, click this and follow the steps! If you have any concerns or need assistance w

What is the cost of adding Personalization?

What is the cost of adding Personalization?. Text Personalization:. To Personalize a case, there is an additional $10 USD / $12 CAD charge in your cart. In the UK, there is a 10 GBP charge, and in the EU, a 10 Euro charge applies. Image Personalizati

What is the return policy?

What is the return policy?. Currently, we offer a 30-day return/exchange window for Personalized cases. - Please note, the personalization charge(custom text) won't be included in the exchange. We recommend returning it instead. We do have a warranty

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