Shopping on pelacase.com
What's the fastest way for me to get my Pela Case?
PREMIUM EXPEDITED shipping allows you to receive your order in 2-4 days from shipment in most of the United States and Canada. You will see valid shipping options for your location at checkout. While we understand that waiting for mail might be incon
How long will it take to receive my order?
We make every effort to get your cases to you as quickly and as sustainably as possible! Please keep in mind that all shipping times are simply estimates provided to us by our delivery partners. Shipping timeframes are affected by a variety of factor
Where do you ship from?
We ship orders from our shipping facility in Utah, USA as well as our Canadian warehouse in Kelowna, BC. Please note, any of our artist collection cases are handmade and shipped from our Canadian warehouse.
Do you ship internationally?
Yes, we ship to almost anywhere in the world for FREE (with a few exceptions)! We can all fight plastic waste!. We are happy to offer regular shipping to the countries we are able to ship to! However, some countries are, unfortunately, excluded from
Will I have to pay customs fees?
While we do everything we can to ensure you are not charged customs fees, ALL International orders may be subject to duties and import fees especially on higher value items. These fees are the sole responsibility of the customer if they occur. If you
Isn't international shipping bad for the environment?
We get why you may think shipping around the world is bad for the environment but here is something to think about: traditional brick and mortar stores generally require goods to be shipped to them from long distances, customers to drive to their loc
How much is shipping?
We are pleased to offer free standard shipping on orders shipping in Canada over $60 CAD and the US over $55, the UK over £45, and the EU over 45€ as a thank you for supporting Pela and eco-friendly products. Please note that orders that fall below t
Why are your items listed in USD when you are a Canadian company?
Our prices on pelacase.com are listed in USD for our American customers :). We now give the option to purchase in the currency based on your location.