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General Questions

How is an eco-friendly phone case made? (VIDEO!!)

Check out the video below to find out!.

Where are Pela Cases made?

Pela is proudly made in Canada with operations out of Kelowna, BC Canada as well as in Hong Kong.

Are there other cases that are eco-friendly?

There are other cases that claim to be eco-friendly on the market. They are made from natural and renewable materials like cork, wood or rubber and each of them has pros and cons just like our Pela Case. Read our (quasi-biased) comparison here: Pela

How long will it take for your case to break down in a backyard compost vs. industrial compost?

This answer depends on the quality of the compost environment, which can vary greatly. So, the best range we can provide is that it will take 6 months to 2 years to biodegrade in a backyard compost environment. Compare this to traditional plastic tha

What does it mean to be free from BPA, BPS, lead, cadmium, phthalates, nickel, and soy?

Pela's base material has passed tests and can assure customers that our products do not contain BPA, lead, cadmium and phthalates making our products family-safe unlike other traditional plastic cases on the market.

Will the case break down in my hands/pockets/bag?

Our Pela Case was designed to protect your phone for as long as you need it and formulated to break down ONLY in a composting environment when disposed of. Your case may change texture over time which is normal but we promise it will not fall apart o

Can I become a Pela Case Ambassador?

We are honoured that you want to support our mission and become an Ambassador for Pela! Unfortunately our program is currently under construction but we hope to have something ready for you soon. Until then, we hope you continue to help us reach our

How often and how quickly do you ship?

The vast majority of our cases are in stock at our warehouses in Utah and Kelowna. We hand-make most of the cases and are replenishing our inventory every 2-3 weeks, so the longest delay you should ever see in shipping is about 2-3 weeks IF that item

A discount code isn't working, why?

Some of our discounts have minimum purchase prices or are for specific items! They also won't combine with the current sales we have on our site! If you want more info on your discount code and how it can be used pop onto the chat or email hello@pela

Is there a tracking number on my order?

You will receive your tracking information via email as soon as your order ships - please allow 24-48 hours for this to arrive in your inbox after purchase of in-stock items!

How do pre-orders work?

We set up preorders to when we are ready to release a new product within a 2-3 month timeline. Preorders generally start when we are still drafting our drawings for the new case and we will email updates to those who orders periodically at critical s

Do you sell anywhere else online?

Our full and most current collection is only available at but we do have a selection of cases available on Amazon US, Amazon Canada, Amazon EU, and more to come!

Can I get a custom order for 1 or more case?

Please fill in our request form or email [email protected] to inquire as we judge our capacity to create custom orders on a case-by-case basis and will provide you with a quote and instructions if we are able to complete your project. Please note tha

Do your products ever go on sale?

Yes! We love to surprise and delight our audience with sales, giveaways and promotions from time to time so please make sure you subscribe to our newsletter and follow us on Facebook and Instagram to be the first to know!

How do I become a retailer?

Thank you so much for your interest in Pela! You can apply to be a reseller here. Please note, only successful candidates will be contacted :)

How do I sign up for special offers and promotions?

You can find a sign up in the footer of our website to subscribe to our mailing list for more information on our offers & products, as well as at checkout if you are shopping with us!

Is your package eco-friendly? Plastic free?

Your Pela comes in 100% recycled and recyclable paper is used to ship our products. You can even compost it too!

I've seen your handwritten cards all over social media, do you really handwrite those cards yourselves?

For as long as we possibly can, yes we have been and will try to write each customer a note to say thank you. It's our best way of staying human in a hyper-digital and consumer-driven world but there maybe be fluxes in demand where handwriting a note

Where does the name Pela come from?

Pela was inspired by the Spanish word that can mean to peel or peel. Our thought process was, what if you could guard your "Apple" with a natural "peel" and hence Pela was born! So if you've ever wondered, it's pronounced peel-a...although we don't m

Who invented Flaxstic?

Pela's co-founder, Jeremy Lang, created the proprietary blend of starch-based elastomer with flax shive that has now created thousands of phone cases all over the world!

How did you get the idea for Pela?

Jeremy was inspired to build Pela by two experiences:. Pela was founded as a way to get sustainable plastic alternatives into conversation, starting with a product you use and hold every day and carry with you morning to night. If we all start talkin

What charities do you donate to?

We have donated to, Surfrider Foundation, Save The Waves Coalition and other programs through our referral program. We are always looking for awesome organizations helping our planet so that we can lend our support in some way and make this

Can I see Pela in a video?

You sure can! Here is one of our official videos we made to show people what Pela Cases are all about!. We have a ton of other videos you can checkout on our YouTube Channel!. Pela Earth

What are your social media channels?

Here are links to all our social media - please come join us! We like to have fun, share our love for nature and innovation and share the love with special deals and giveaways!. On Instagram you can follow us at @pelacase!

What is a Backorder?

While browsing our site you may see under the "Add to Cart" button a backorder notice. It will let you know that that particular case is on backorder and will not ship out until it is back in stock. If you realize after you have made the order that o

Is COVID-19 and the current pandemic affecting orders at all?

Our orders are going out as normal and are processing and shipping out within 1-3 days! Note: Some carriers may have delays during shipping which is unfortunately, out of our hands!. Please see our shipping time article here for further information!

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