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Exchanges & Returns

Can I return a case purchased at a retail location?

Anything purchased at one of our retail partners is subject to their return/exchange policies. Please follow up with them for and questions or concerns regarding your Pela product! However, if you're unable to return or exchange within 30 days of pur

I ordered the wrong case/received the wrong case, can I get an exchange?

If you are not 100% happy with your Pela Case within 30 days of purchasing it we will be happy to provide a return or exchange!. To start your return or exchange, please visit our website by clicking on this link:. We're happy to inform you that we'v

How do I return my case and get a refund if I am not happy with my Pela case?

If you are not 100% happy with your Pela Case within 30 days of purchasing it we will be happy to provide a return or exchange!. Please click the site you're returning from below to start your return or exchange:. To facilitate a hassle-free experien

How do I perform an exchange if I am not happy with my Pela Case?

Mistakes can happen and we’ll definitely help get you sorted and a case you love on your phone!. If you are not 100% happy with your Pela Case within 30 days of purchasing it we will be happy to provide a return or exchange!. Please click the site yo