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  1. Pela Case
  2. General Questions
  3. General Questions

General Questions

  • Can I become a Pela Case Ambassador?
  • How often and how quickly do you ship?
  • A discount code isn't working, why?
  • Is there a tracking number on my order?
  • How do pre-orders work?
  • Do you sell anywhere else online?
  • Can I get a custom order for 1 or more case?
  • Do your products ever go on sale?
  • How do I become a retailer?
  • How do I sign up for special offers and promotions?
  • Is your package eco-friendly? Plastic free?
  • I've seen your handwritten cards all over social media, do you really handwrite those cards yourselves?
  • Where does the name Pela come from?
  • Who invented Flaxstic?
  • How did you get the idea for Pela?
  • What charities do you donate to?
  • Can I see Pela in a video?
  • What are your social media channels?
  • What is a Backorder?
  • Is COVID-19 and the current pandemic affecting orders at all?

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