We will either ship your order from our studio in Canada or from our shipping facility in Utah, USA depending on where your items are available to ship from.

We will either ship your order from our studio in Canada or from our shipping facility in Utah, USA depending on where your items are available to ship from.
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Where do orders ship from?

While we do everything we can to ensure you are not charged customs fees, ALL International orders may be subject to duties and import fees especially on higher value items. All orders ship from Canada or the USA which may incur fees, and these fees

While we do everything we can to ensure you are not charged customs fees,&#xA0;ALL International orders may be subject to duties and import fees especially on higher value items. All orders ship from Canada or the USA which may incur fees, and these fees are the sole responsibility of the customer if they occur.
If you decide to not pay the import charges, email us at&#xA0;<a href="mailto:hello@pelacase.com">hello@pelacase.com</a>&#xA0;to inform us that you have refused the package.
We sincerely apologize for these charges, however, they are currently beyond our control and we are actively searching for solutions to this issue. We want your experience with Pela to be a positive one!!

Will I have to pay any customs fees?

We do our best to get your cases to you as fast AND as sustainably as possible! We ship from Canada or the USA for all orders, depending on where your items are available to ship from. Standard Shipping: 14-21 business days after processing (24-72 ho

We do our best to get your cases to you as fast AND as sustainably as possible! We ship from Canada or the USA for all orders, depending on where your items are available to ship from.
Standard Shipping: 14-21 business days after processing&#xA0;(24-72 hours)
*these times do not account for any customs delays

How long will it take me to receive my order?

All applicable taxes are included in our list prices at checkout which are listed in Euros! You may still receive duties and import taxes upon delivery - please see this article: Will I have to pay customs fees?

All applicable taxes are included in our list prices at checkout which are listed in Euros! You may still receive duties and import taxes upon delivery - please see this article:&#xA0;<a href="/hc/en-us/articles/4730898903707-Will-I-have-to-pay-any-customs-fees-" rel="undefined" target="_parent">Will I have to pay customs fees?</a>

Are taxes included in the list price?

All product prices on https://eu.pelacase.com/ are listed in Euros

All product prices on <a href="https://eu.pelacase.com/">https://eu.pelacase.com/</a> are listed in Euros

What currency are the prices listed in?

Pela case

Shopping on eu.pelacase.com

Shopping on our sites

How is an eco-friendly phone case made? (VIDEO!!)

Where are Pela Cases made?

Are there other cases that are eco-friendly?

How long will it take for your case to break down in a backyard compost vs. industrial compost?

What does it mean to be free from BPA, BPS, lead, cadmium, phthalates, nickel, and soy?

Will the case break down in my hands/pockets/bag?

Can I become a Pela Case Ambassador?

How often and how quickly do you ship?

A discount code isn't working, why?

Is there a tracking number on my order?

How do pre-orders work?

Do you sell anywhere else online?

Can I get a custom order for 1 or more case?

Do your products ever go on sale?

How do I become a retailer?

How do I sign up for special offers and promotions?

Is your package eco-friendly? Plastic free?

I've seen your handwritten cards all over social media, do you really handwrite those cards yourselves?

Where does the name Pela come from?

Who invented Flaxstic?

How did you get the idea for Pela?

What charities do you donate to?

Can I see Pela in a video?

What are your social media channels?

What is a Backorder?

Is COVID-19 and the current pandemic affecting orders at all?

General Questions

What's the fastest way for me to get my Pela Case?

How long will it take to receive my order?

Where do you ship from?

Do you ship internationally?

Will I have to pay customs fees?

Isn't international shipping bad for the environment?

How much is shipping?

Why are your items listed in USD when you are a Canadian company?

Types of personalization/ what is offered?

What is the Warranty?

Do you accept returns?

Processing Time

Availability/ International order

How to add personalization?

What is the cost of adding Personalization?

What is the return policy?

Personalization

Shopping on pelacase.com

How long will it take to receive my order? (Canadian Shipping times)

What currency are products listed in?

Shopping on pelacase.ca

Are taxes included in the listed price?

What Currency are the prices listed in?

Shopping on uk.pelacase.com

Why is there an indent in my iPhone 13 Case?

Can Pela cases be used with MagSafe wireless charging?

If I don’t need my case, can I just throw it in the garbage? Won’t it just break down eventually?

What is the texture of your cases?

Can I use a Pela Case with a screen protector?

How thick are Pela Cases?

Will Pela protect against major abuse/big drops/my toddler?

Is Pela Case an impact case?

What are all the little specks?

What makes Pela so eco-friendly?

What are your Pela cases made out of?

Will my light coloured case get stained more easily?

How should I clean my Pela Case?

Product Care

How should I care for my Clear Case?

Are your Clear Cases compostable?

Clear Cases

Pela Case Details

How are Swway Sunglasses and Lenses Eco-Friendly?

How do I dispose of my Sunglasses?

Are Swway Sunglasses polarized?

Are Swway Sunglass frames compatible with prescription lenses?

How do I change lenses?

SWWAY Glasses

Pela Sunnies and Blue Light Glasses

How does the science work?

Is my device compatible with Canopy?

Will it work on previously cracked screens?

Will it bond to my finger?

How long does it last?

How do you remove it?

Do your screen protectors work on curved screens?

Can I use canopy on other devices?

Will Canopy damage the home button/speaker?

Will using my fingers to apply Canopy leave marks on the phone screen?

Will it change the resolution of my device/screen?

What if my screen cracks or breaks while using Canopy?

Does Pela have a screen protection guarantee?

Will the liquid discolour like a resin might?

Does it need to be applied precisely?

Can I use it over my current screen protector?

How do I apply it?

What’s Canopy made of?

Canopy Liquid Screen Protector

Can I use it with cases other than Pela Cases?

Is it compostable?

Is this compatible with wallet cases?

Can it be repositioned or swapped in between cases?

Does it work with wireless charging?

How to Apply Pela Grip

Pela Phone Grip

How does it work?

Who is Alara?

Why should I have Ethos?

How much does it reduce?

How do I know it’s working?

What is EMF?

What is RF?

Is it eco-friendly? Can I compost it?

Why won’t it work with a different phone?

Will it affect my signal or wi-fi?

Does it affect wireless charging?

Does it affect the fit of my case?

What if it gets wet?

Does this work with a non-Pela case?

What is the lifespan?

Do I have to buy a new one if I get a new case?

Does it scramble or block?

Can I swap ethos between cases?

Ethos

Do the AirPods cases work with AirPods Pros?

What different colours of AirPods cases do you have?

Do the AirPods cases work with wireless charging?

How do I apply the Pela AirPods and AirPods Pro Cases?

Can I swap cases or remove the AirPods case regularly?

Are they Compostable?

AirPods Cases

How to Apply Card Holder

Cardholder FAQ

Card Holder

Accessories

What happens if my product never arrives?

My order hasn’t arrived yet, can you help me find my order?

Lost Orders

Can I cancel or change my order once it is placed?

Cancellations

What happens if my phone breaks while in a Pela Case?

How do I get a replacement if my Pela Case breaks?

My case is warped/loose/ill-fitting - what should I do?

What is your 100% Happiness Guarantee?

Warranty

Warranty, Cancellations & Lost Orders

Can I return a case purchased at a retail location?

I ordered the wrong case/received the wrong case, can I get an exchange?

How do I return my case and get a refund if I am not happy with my Pela case?

How do I perform an exchange if I am not happy with my Pela Case?

Exchanges & Returns

What is your Screen Protection Guarantee?

Screen Protection Guarantee

Why are there only some colors and sizes offered for your Engraved/Charity collections?

Can I get a case that is not listed/listed as unavailable on your website?

I can’t find a case for my phone model, what do I do?

I can’t find the colour or engraving I want for the phone I have, what do I do?